Negotiation Skills

Everything is negotiable if done. Be it some trivial workplace issue or a big business contract, negotiations are a part of everyday life. The Negotiation Skills Program helps you understand why some agreements fail to sustain while others do. Learn how to identify, create and build win-win agreements through a step by step approach in a fun filled workshop.

With the ever-increasing crunch of the resources the market negotiations are the trump card which guides us through ways to get the best deal. It helps not only to drive to the desired results but also to avoid unnecessary disputes by effectively steering through the deals. Negotiation Skills have become the need of the time. It helps us to reach the goal in both formal and informal negotiations and to build mutual trust to convey the best deal for the client. Negotiations are not about compromising on your needs but to meet them in middle through encompassing various negotiation techniques.

Is negotiation a positive trait? Or does it display some kind of demanding spirit? Of course not! Each one of us negotiate in our social, professional and business lives. Whether we realize it or not we face situations that demand negotiation. Negotiation is an important skill that needs to be appropriately used. Some may consider themselves as born negotiators. However, how our negotiation skills impact business, professional or even personal relationships do matter. Inability to negotiate well may either result in loss or affect business/professional relationships.

In this program you will be exposed to some of the process, strategies and methodologies of negotiations. You will be trained as how you can arrive at win-win situations by positively affecting the business and professional relationships. This program is designed to meet both organizational and individual needs with required tactics and supportive tools for negotiation that can improve individual and business performance, yield results and profitability.

• Arm the participants to establish sustainable agreements in everyday work life by successfully creating win -win situations.
• Enhance both internal and external customer service performance.
• Build sustainable relationships with partners, colleagues and vendors to deliver astounding business results.
• Understand and apply need versus wants and interests versus positions.
• Analysing and understanding the effect of different personality styles on negotiation and further moulding to different personality styles to get the best result.
• Understanding the process and different stages of negotiation.

• An Overview – Negotiations
• Competencies and qualities required for effective negotiation
• The importance of competent negotiation
• Stages in negotiation
• Negotiation strategies
• Role of communication (verbal and non-verbal) on negotiation
• Setting your objectives and planning for negotiation
• How to recognize bargaining styles- adversarial and cooperative
• Deadlocks, standstills and concessions
• Closing and sustaining agreements
• Handling opposition
• Analysing the problem areas
• Action Plan

This program outline is available for 1- and 2-day sessions and is customizable to client’s need. It encompasses experiential learning using a blend of both information and graphics along with online pre-work, engaging facilitation, case-study sessions, discussions and online follow-up to create a personalized learning experience.