A decade ago customer satisfaction was the key to business operations. However, the recent focus has been on customer happiness and not just satisfaction. Businesses and corporate world have come to understand the importance of customer happiness. Once the customer is happy and the customer’s needs and requirement are met in an excellent way, that customer is potentially a long-standing customer increasing sales and profitability of the organization.
Businesses and the corporate world having understood this principle of customer happiness, are training their employees especially those who directly deal with the client or the customer in en enhancing their service to make their customers happy. This customer service entails the way each employee or team attend the customer’s requirement, the way of communication to the customer, timely delivery of the product or service, availability and punctuality in processing the customer’s requirement, taking feedbacks in a positive way and striving to give a better service consistently.
This program includes techniques and strategies that will enable employees and teams provide a better customer service and handle challenges in delivering such service.
ObjectivesStrengthscape's Customer Service training program is a specially designed program that can help companies and execution officers face the challenges in retaining and engaging the existing customer. The tools and processes of the program help in formulating effective strategic plans that can be helpful in retaining the customers and offer better customer services.
Strengthscape is a coaching and leadership development organization providing services like mentoring, leadership training & development services. We have clients which include several of the renowned companies across industry sectors, where we work with some of their senior-most executives. We are based in Bangalore and have worked with clients across India and overseas. Our panel of professional coaches includes over 25 coaches who have been credentialed by the International Coach Federation and come with years of experience as coaches and mentors.
We, at Strengthscape, offer a well-defined process, support structure, and validated tools and techniques to ensure reliability, sustainability, and broad-based impact for the development and transformation of leaders into competent coaches. We improve the skills of leaders by helping them increase their self-awareness, perceptions and analyze their strengths and weaknesses before helping other team members do the same. Our coaching methodology, DANCE which focus on the above mentioned, was able to give numerous positive results.
This program is available in a one day and a two-day format. It could be customized based on the customer needs.